Frequently Asked Questions
FAQ
Q: What if I have an issue after receiving the package?
A: Please contact us immediately via: vintagekurashi@gmail.com
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Send us an email after receiving your package.
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Please include photos, videos and a description of your issue.
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Please include all order info such as order number, and your name.
Q: What if I made a mistake or have an issue after checking out?
A: Please check all order information before checking out. If you have any issues or made a mistake, please contact us immediately. and we will try to assist you as best we can. Please make sure to include your order number, and any other relevant information so we can find your order.
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However, please note that we cannot guarantee we will be able to assist you if you have made a mistake. If any extra costs are incurred due to an error on your part, you will be liable for any additional costs.
Q: How do I know if my order has been received?
A: Upon successful payment, you will receive a confirmation email from us with the details of your order. This email indicates that your order has been received in our system and is being processed before it is shipped to you. Kindly check your spam/promotions folder as well as it may have landed up there.
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If you did not receive a confirmation email from us, please reach out to the team as your order may not have been captured.
Q: Are all the items authentic?
A: Yes. We only list items that have been sourced directly from Japan and vetted by professional authenticators.
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All items are checked for unique brand characteristics such as hardware, material, weight etc.
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We also offer a full money-back guarantee for items deemed inauthentic (not applicable if an authenticator doesn't have the expertise to authenticate for any reason) within 14 days by
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The brand itself with an official letterhead OR
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Two established third party authenticators within 14 days.
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Item must be in its original condition and with all accessories included.
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Please email us at vintagekurashi@gmail.com
Q: May I cancel or change my order once it is placed?
A: Unfortunately that is not possible. Once we receive an order, the item is pulled from our inventory system and marked as sold. All sales are final.